Horrible claims service and customer service

1
Out of 10

Since my porfolio transfer all I have had is greif and problems with the two claims I have submitted. The first claim for medication dates back to mid December with still no payout as medical history from over 8 years ago had to be reviewed from the last call I made to your company. Now once again I received a notice that there was again more missing information. Why does your company not want to honor your claims? Also I asked for a copy of my policy documents but never received them. What is the company hiding?

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Injury/illness

Skin problem

Artritis
Claim Amount
Under $100
Breed

Mixed Breed

Age of Pet
Over 8 years

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Posted: 03/29/2019

Hi Monica, our records indicate that your claims for both pets have been processed and reimbursed according to the policy terms and conditions. Please note, that your annual deductible and copay will apply on all claims until satisfied and wellness and preventive treatments are unavailable for coverage under your policy terms. We hope that Murphy and Spike are doing well. Carolyn, Top Dog of Business Solutions, Pets Plus Us.