I have been with Embrace for a little over two years and have two large breed dogs insured. This has been my first experience with pet insurance and I am extremely satisfied and would highly recommend Embrace. Communication is easy through email and response to claims has always been quick, thorough and easy to understand. Every time I have had to call a representative, I have been treated with courtesy and professionalism. They have shown empathy for my situation and have always been quick to answer questions or resolve situations. I will be a user of Embrace Pet Insurance for life!