Pets Plus Us customer service has always been polite, professional and compassionate. Their response to submitted claims has been very quick, usually within a week, and money is deposited directly into my bank account. The claim form is straightforward and if filled in correctly there is never any delay in processing. We recently went through a very costly, lengthy and emotional illness with our sweet girl Sadie and it was very reassuring to know you could say yes without hesitation when faced with the high cost of diagnostics associated with your pets illness. Unfortunately, we incurred costs far above what Pets Plus Us coverage we had and Sadie ultimately died of her illness but the financial help gave us an opportunity to try and help our pet and not put her down without even knowing what was wrong. There was also additional coverage above our annual maximum for cremation. Highly recommend insurance if you are going to get a dog and we have always had excellent service from Pets Plus Us.