I have been with PetPlan for years now and have always received quick response on my claims. PetPlan is very transparent and responsive to any question about the policy or any claim. I had a minor question today about an update to my payment method and since I'm not able to always talk by phone during the workweek, I used the chat feature (it's real and it works!) and got my issue resolved by Georgia in just a couple minutes. With convenience like that, I don't have to worry that any customer service issue will take jumping over hoops or pleading for response. I recommend PetPlan.