I have actually had all of my Pets (5 - 4 cats one dog) insured after having the unfortunate life experience of NOT having insurance and feeling like money was too much of a factor in medical decisions. I had VIP in the past and was very disappointed. With Pets best - there are no “uncovered” illnesses/ conditions... it’s all about your policy. My dog for instance has liver issues and is on meds on- going. My policy covers the meds at 80% since we already met the deductible for his condition. This is huge! It would be financially hard for me to maintain without this help.
The customer service staff and kind and responsive. I get reimbursed directly to my bank account- can upload claims on- line. It’s very user friendly! I would highly recommend pets best!!