They lied to me about coverage and refused to honor an legitimate claim.

1
Out of 10

The agent who set up my policy lied to me about coverage and the company refused to pay my first claim. Two different forms I got from them gave me two different reasons for rejecting the claim. So not only did they lie about coverage, they couldn't even settle on a reason for the rejection.

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Injury/illness

Gastritis/vomiting

Claim Amount
Over $1000
Breed

American Shorthair

Age of Pet
Under a year

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Posted: 01/23/2019
By: godlove2125@gm…

I totally agree with you - Have the same issue with them

Posted: 02/07/2019

Hi Jean, you enrolled your pet in a policy on January 10th, 2019 and same day filed a claim for gastroenteritis. We have a very clear 14 day waiting period for any new illnesses. Since this is not a new illness and started prior to enrollment or same day, no pet insurance company can cover it. We are happy to have an agent contact you by phone and go over policy details for more clarity. Let us know if you have other questions or concerns.