I had so many problems with this company, from having to submit claims 3 times in different ways since their web wouldn't accept. Then they denined why I joined saying it was a pre- existing condition. Which it wasn't. The monthly cost was very high and I should have checked other compaies. I had my Vet write a statment that my dog had prevenative care at the shelter and never had hookworm till he started eating the faeces in my yard. I just read 20 other poor reviews and feel foolish that I wasted 3 months and will need to switch compaies if they still denie my main claims.