Our young Labrador suddenly developed recurring head tremors one evening. Our vet advised to immediately take him to the vet emergency service and we were subsequently referred to a local pet neurologist given continued tremors and age of our puppy (10 months). This was a traumatizing and difficult thing to have happen and we were grateful to have secured Figo insurance as it enabled us to have the necessary neurological testing done for proper diagnosis and treatment for our beloved puppy. Figo did an amazing job in quickly processing our claim, and fulfilled everything they had committed as an insurer. We did a lot of shopping around, and chose Figo based upon reviews and coverage options, and are incredibly grateful we did! Figo is an outstanding company that stands by their word, and fulfills their commitment to our beloved pets. I highly recommend Figo insurance to all pet owners!