Our pup torn her right CCL in September 2018 and had surgery. It was covered at 90% once we met our deductible - which was so great considering the surgery was over $3,000. We got our reimbursement in a timely manor and every representative we spoke with was helpful and knowledgable. One representative even offered to expedite the claim because the saw it was a large amount of money. Then January 1, 2019 our pup torn her left CCL. It was a few days before her policy renewed. I figured it was too good to be true that it would be covered. I called and spoke with Simone who assured me I had met my deductible and I would just be responsible for the 10% that my policy required I pay.. So on January 2, 2019 our pup had her second surgery (on the other leg). I have submitted the claim and am waiting for reimbursement, but I have no doubt it will be expedited and I will receive it soon. Thank you Simone for helping us during a stressful time in our pups life! It is much less stressful knowing Petplan is there to help!
English Springer Spaniel