I've had Pets Best for 6 years and I've never been disappointed. 2 1/2 years ago my cat Astro developed Hyperthyroidism and IBD around the same time. Pets Best process makes it so easy and they pay quickly! Most of all their customer service is awesome. They are quick to respond to claims and are very friendly and customer service oriented. They definitely are a pet owners next next best friend (next to my cats and vet).