Long review but well worth the read!! The BEST decision I ever made was to insure my Havanese with Healthy Paws. I shopped for months before Jesse came to me. I don't even think Jesse was born yet while I was shopping :)! I knew my best bud would have health insurance. Like yourself, I read my share of Health Insurance policy's and their reviews, some policy's where difficult to understand, I felt I was reading the same thing over and over. I wanted to be sure I found the right Insurance company to insure Jesse's health through his years, I'm compulsive my nature so it had to be the best! When I did my research with Healthy Paws I found it easy to understand their policy, great reviews, and their customer service help walk me through my questions with patience and kindness, that goes a long way with me!! Everyone in Healthy Paws are Awesome!!! I appreciate all they do to help me help my Jesse!! They are always there every time no matter with no question's ask long as you are within one of the great plans they offer. Just pick out the one that works for you. I have been a client since 2011, through the years, starting with customer service, they are always there when I need a shoulder, they are there with sincere concern and comfort. I have been blessed with Healthy Paws Insurance caring for my Jesse. You will be blessed as Jess and I are. Open your heart and Insure your baby with Healthy Paws Insurance and see it for yourself. Don't take anyone's negative or positive remarks, you just have to be apart of the Healthy Paws family to see the sincerity from the start for yourself. Just like us, our babies need to have health Insurance and Healthy Paws has the best plans that are the most affordable, with the great customer services. It starts from the beginning and you will be satisfied at the end. Good Luck with your decision and I hope my review gave you contentment with your choice. Thank you so much for being apart of mine and Jesse's family Healthy Paws!!