Extremely disappointed in Pet First! I adopted a kitten and he had some issues right after getting him from ring worm that he got from the adopter. She gave us this insurance for free 30 day insurance so i could get him seen and treated at no cost. Sent in my claim at the beginning on the 30 days, took them the 30 days to deny my claim that I was told would be covered. If you getting the free insurance for your pet dont be surpised when they dont cover anything. I could only imagine how they process the claims for paying customers, that or screw over the people that recieve this free from adopting. Dont waste your time and dont expect anything from Pet First. Would never consider paying for any of their products.