I WAS UNDER IMPRESSION THIS INSURANCE WOULD COVER THIS.

1
Out of 10

Ins. won't pay for claim.
Says it was inherited. We didn't know what was wrong. I feel that Dr exam and x-rays should be paid because until then we didn't know that
it was a congenital problem.
How we're we suppose to know that until she had x-rays and Dr exam.

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Injury/illness
Claim Amount
$100 - $500
Breed

Golden Retriever

Age of Pet
1 - 8

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Posted: 01/02/2019
By: AKC Pet Insurance

Hello Pamela,
It is unfortunate that your claim for an inherited/congenital condition wasn’t eligible. Those types of conditions are not eligible unless you purchase additional coverage for them. Per the Terms and Conditions of your policy, a condition needs to be eligible in order for the exam fees, treatments, and diagnostics to be eligible. The Customer Care Team is here to help educate you on your policy and if you’d like to discuss your coverage in more detail please call 866-725-2747 and ask for Jasmin or Adam.
Best,
AKC Pet Insurance