Do not buy this pet insurance

1
Out of 10

I turned in 2 claims. Received no feedback as to whether or not they would be paid. After 2 1/2 months I called. I was told the insurance does not cover diabetes because I have a “basic” policy. They never fail to take $45 out of my account each month but can’t even respond to several emails I sent them regarding the claims. I cancelled the insurance. Worthless!

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Injury/illness
Claim Amount
$100 - $500
Breed

Rottweiler

Age of Pet
1 - 8

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Posted: 01/02/2019

Hi Michael,
I’m so sorry you never received any communication about your claims. When you chose to have us communicate via email, then you should receive claims updates via email as well. Occasionally, when we send out attachments via email, the messages may go to a spam or junk folder. We encourage all of our customers to add help@akcpetinsurance.com as a safe sender so that this is avoided. We will soon have an online portal that will allow our customers to see their claim status as well! In the meantime the Customer Care Team is ready and able to give you any updates and support when you have questions about claims. Please feel free to call the Customer Care Team at 866-725-2747 and ask for Adam or Jasmin if you’d like to discuss any concerns further.
Best,
AKC Pet Insurance