Based on my last interaction with Petplan I would recommend them to my family and friends. Thank you Taylor!
I had some concerns in regards to my monthly payment and the method that it was paid. It wasn't going to work the way that it was set up now however, the payment comes out in two days. I quickly called Petplan to see what I could do and Taylor the Happiness Manager really lived up to her title.
Not only was she able to assist me with my most important request (changing the payment method), she also assisted me in getting my access online, all while adding a personal touch.
When it comes to the service that I receive over the phone I have an expectation that not only will the person assisting me with my immediate need find a solution that works but also ensure that I do not need help with anything else. She skillfully managed the dead air by having a conversation with me, she sounded completely genuine, and I am even more pleased with my choice to go with Petplan.