Truly Amazing

Out of 10

I am new to the insurance world! I did research as well as knowing people with insurance and decided to give Pets Best a try, hoping I would never need it! First off, a couple of days after insuring my new puppy I took her in for wellness and it paid immediately. A couple of months later, my new puppy had to visit the vet for some throwing up and things took a turn for the worst! We ended up having to go to a specialist who then referred us to UF. I honestly was able to make that decision with zero hesitation because of insurance (hoping it would pay of course) In those 3 days, my 4 month old puppy went into acute renal failure and ended up passing. Pets Best covered EVERYTHING I thought it would. Their customer service was amazing! I again without hesitation, got a new plan for my new puppy and this time I really hope I NEVER have to use it again. But now I can say with absolute certainty I can make a decision to save my babies life without worrying about the cost.

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Renal (kidney)

Claim Amount
Over $1000

Labrador Retriever

Age of Pet
Under a year

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Posted: 11/08/2018

First, I'm so sorry for your loss!! My little Cooper unexpectedly had to be put down 10/21/18 at 14 months old and Pets Best was phenomenal not only in refunding what remained of my premium (I paid in full for a year) but paid in full what they were supposed to. However, the BEST thing was the loving support I had with everyone I spoke to! They listened to me crying uncontrollably and heard me out over and over about how badly I missed my little guy! They took so much time with me and spoke words of comfort and shared their own heart breaks over the years. They didn't have to do this but they truly CARE! I will Never forget their kindness and when I can get another puppy I will be using them again. They truly are the BEST!