I am new to the insurance world! I did research as well as knowing people with insurance and decided to give Pets Best a try, hoping I would never need it! First off, a couple of days after insuring my new puppy I took her in for wellness and it paid immediately. A couple of months later, my new puppy had to visit the vet for some throwing up and things took a turn for the worst! We ended up having to go to a specialist who then referred us to UF. I honestly was able to make that decision with zero hesitation because of insurance (hoping it would pay of course) In those 3 days, my 4 month old puppy went into acute renal failure and ended up passing. Pets Best covered EVERYTHING I thought it would. Their customer service was amazing! I again without hesitation, got a new plan for my new puppy and this time I really hope I NEVER have to use it again. But now I can say with absolute certainty I can make a decision to save my babies life without worrying about the cost.