When I adopted a puppy several friends recommended getting pet insurance for the first year of her life. I read reviews for several companies and spoke on the phone with a couple about different coverage options and decided to go with 24PetWatch.
Here is where they went wrong: Submitting claims is not as easy as I would like and they weren't able to set up access for my vet so the vet clinic could submit claims for me like human health insurance. Many other pet insurance companies make this easy.
I was unable to deposit their checks using my mobile banking app for some reason. I had just moved to Maine from Wyoming where the bank I use does not exist so mobile deposit was my only option. I spoke to 24PetWatch on the phone and they set up direct deposit for me and reissued the payment that I couldn't mobile deposit. However, months later, after submitting several other claims, I still hadn't seen a single deposit from 24PetWatch. Over the course of the past few months I spoke with several representatives who said they would reissue the 4 payments I was waiting on, but still nothing. I have now had this policy for almost a year and have spent almost $500 on the premiums but haven't seen a single dime back. Today I canceled my policy and supposedly the agent reissued the checks, my 3rd try to get paid, and for some reason they couldn't manage to get the direct deposit to work so I will have to mail the checks back to Wyoming to get them deposited in my account. The 24PetWatch agents were always very friendly and polite but I am appalled and really upset and do not recommend this insurance company.