Terrible customer service

Out of 10

I requested my pet insurance be effective for the adoption date of July 11. As of July 17 I am still waiting for my binder letter despite many emails and phone calls. I submitted all veterinary records in existence a month or more prior to the effective date. They say I have insurance but I have no idea what the perimeters of that insurance are until I get my binder letter. I am beginning to feel scammed by this company. Is this how they deal with claims? Avoid this company.

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Claim Amount
Over $1000

Portuguese Water Dog

Age of Pet
1 - 8

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