I requested my pet insurance be effective for the adoption date of July 11. As of July 17 I am still waiting for my binder letter despite many emails and phone calls. I submitted all veterinary records in existence a month or more prior to the effective date. They say I have insurance but I have no idea what the perimeters of that insurance are until I get my binder letter. I am beginning to feel scammed by this company. Is this how they deal with claims? Avoid this company.
Portuguese Water Dog