From the very start our family has been so amazed by the exemplary customer service that ASPCA Pet Insurance provides. After our dog tore a ligament in his knee, we scrambled to find a way to pay for a surgery and decided that even if the insurance plan we opened couldn't help us with this accident it was worth the investment in the long run. I filed my first claim on Odie's account last month and the process was as painless as it was relieving. ASPCA reimbursed us for 90% of the costs of Odie's vet bills and the deductible was more than reasonable. Every time I tell the story the listener remarks they wish they had a plan like this for their own health insurance!