I LOVE this insurance for my pup. I have used the claim service three times. Once for a broken tooth she had in an accident, another for diarrhea, and the last one because of a skin infection. They are SO FAST, and reliable. I know that I can get her the care I need without having to fight with her insurance. It really makes giving her the best care easy. I recommend this insurance to EVERYONE. My pup only gets the best and Petplan allows me to do this.