Gina at Petplan just helped me. She was very patient, very knowledgeable, and a great listener.
The only reason I would not recommend this company is that after their underwriter changed, they became very expensive and quit covering prescription pet food. I had to reduce my coverage and raise my deductible in order to be able to afford it at all.
However, my pets are older and sick, so I can't change companies. Gina was instrumental in helping me figure out how to correctly file my claims. She made it really easy, so I'm not nearly as frustrated as I was. Honestly, my vet wasn't turning in his notes to them like he should've. When he did so, I was able to collect on the covered claims. Thank you, Gina!