I have been with PetsBest since 2015. Unfortunately, my Golden Maxx has had numerous health issues during the past 12 months. PetsBest has processed my many claims in a timely manner. Also, just as important, their Customer Service is excellent. They notify me via email, and occasionally via telephone call (when they need clarification) of the status of my claim. Their employees are always so courteous, professional and just plain nice. Great company... I recommend them without reservation to my friends who inquire about having pet insurance.