I have had pet insurance for many years. The first time was with the only insurance company that existed at the time and it left a LOT to be desired. I then went to a much better company and had no complaints as far as their responsiveness but found their coverage wasn't enough for me. Trupanion has been a lifesaver for me and my three dogs. I recommend them frequently and wouldn't dream of switching. It's too bad human insurance doesn't work this well. Keep up the great service Trupanion, you are truly appreciated!!