My dog needed to go in for surgery in three days time, and I wanted peace of mind that the costs would be covered. I spoke with a customer service rep and provided all appropriate documents on a Thursday evening (days before the surgery). They had the application expedited, and by Friday morning (only a few hours later) they had approved the claim. This allowed me to relax over the weekend, and know that my dog could get the care he needed without the worry ofnout-of-pocket costs.
Thanks very much PetPlan for such a speedy claims approval!!