I have had Petplan for several years. My dog Latte is now 14 years old. She receives laser therapy for arthritis and is also on medication for this condition.. Both the laser therapy and meds are covered by Petplan. The app is easy to use and I receive reimbursement in a timely manner. Customer Serviice is excellent. Roger went above and beyond and called the vet for more info to expedite my claim . He even called to let me know the claim would be covered. On another claim Carly recently emailed to let me know my check was on its way.. I am grateful I chose Petplan.