I purchased PetPlan in May for our first dog Josie and then immediately after adopting our second dog Jake in June! When completing both applications, I have made errors - wrong birthdate and confusion with the dog breed as both are mixes. PetPlan has been very open in communications with me and ultimately with documentation from our vet has adjusted them with documentation to mix breeds, thus lowering our premiums drastically. This makes me feel confident that we went with an insurance company that cares about our pets and is fair. Thank you PetPlan and team.