I can't say enough how impressed I am with this company. My dog had an issue with her back that cause paralysis in her back legs requiring back surgery. I worked with Jenny K (Happiness Manager) and she went above and beyond during such a stressful time to help with submitting claims and always kept us updated on the status. Processing of claims was very fast. Claims were reviewed and checks were issues within a week and a half. I have recommended this company to multiple people so far and will continue to do so. Thanks Petplan!