I got my dog a little over two years ago and got pet insurance right away. My vet gave me the name of several carriers and after a little research I chose Pet Plan for Murphy. My little Murphy had food allergies and irritable bowel and Pet Plan covered his medicine that he needed to be on daily. They were always prompt in my claims payment and requesting any needed records from my vet. Unfortunately, Murphy suddenly took ill a couple weeks ago and was too sick to recover. I had to make the very difficult decision to put him down. Blair at Pet Plan worked with me to make sure the emergency vet records were received and claims were expedited. She also called me to let me know everything had been processed. During a very emotional time, it was so nice to not have to worry about one more thing. Great insurance and great customer service! Hopefully, I'll have a new fur baby soon to insure through Pet Plan!