We've had insurance on Ella Marie for 5 years and hoped we wouldn't have to use it. But she's 9 now and things keep happening. She has arthritis and the vet put her on Adequan which works great and it helps her hips too. Along with that she started throwing up lately so that is a concern. I called PetPlan and spoke to a representative and she helped me file my first claim. I send in vet bills as I get them and there is no end to the kindness and understanding from the consultants. Christopher is helping me now and he is the best. Thank you PetPlan for being there form Ella Marie.