I’ve been with Petplan for 6 years and have never had a bad experience when dealing with their customer service. Recently, I had some technical issues to work out. Tina D. was able to not only quickly help me with all of my issues, but did so with polite and professional courtesy. Their departments are actually able to work together and reply back to you in a very timely manner. I feel like this is the type of customer service that is missing from so many companies. People like Tina are the reason why I stay with Petplan!