Customer Experience

Out of 10

Had the pleasure of speaking with Emily the other day. Yesterday I spoke with Christopher. Both Emily Briggs and Christopher (sorry dont have his last name) (2 separate issues) were most helpful and assisted in getting claims expedited and straightened out. Chris knew I was frustrated as have had to call several times about different claims. Errors by the claim dept. Often people complain so when I have something nice to say I like to send in my comments...please acknowledge both of these employees for the customer service they provided

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Skin problem

Renal (kidney)

Claim Amount
$500 - $1000

Soft Coated Wheaten Terrier

Age of Pet
Over 8 years

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