Promise made even when we are late

Out of 10

My friend refered us to Petplan and we bought a policy from them. But we forget to inform Petplan about our referral. After 3 weeks, I called Petplan and asked if they will honour their promise to "incentise" our referral and Jenny, the manager I spoke to, readily roll into action. She honoured the company promise and my referral received an incentive from them immediately. Excellent service from Jenny.

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Claim Amount
Under $100

Mixed Breed

Age of Pet
1 - 8

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