My boxer was diagnosed with a rare type of cancer last year. It took thousands of dollars, 2 surgeries and a 5 day stay in the ER to get the right diagnosis and treatment plan. At one point I filed 10 different claims with Petplan and all were paid quickly with no hassle. Excellent customer service as I would get a call that the claims refunds were in the mail. We could made decisions that were the best for my boxer instead of worrying about the cost. Petplan worked with my vet to handle the claims without our involvement. I can't say enough good things about Petplan. I will be forever grateful to them for prompt service and no hassle claims. No doubt my boxer survived because of this coverage.