Completely dissatisfied! Petplan recently changed over to a new underwriter which had a detrimental effect on current policy holders. I guess we are supposed to feel better because they apologized that the cost of premiums would go up greatly for some - they sure did. My premiums jumped 30% and my deductible went up 100%. My dog was diagnosed with exocrine pancreatic insufficiency, a disease that she will likely have for life. I can't simply move to another pet insurance company now as this would be viewed as a pre-existing condition. So hey, too bad, deal with the increased fees. When are the next hike rates coming? Stay away from this insurer because who knows what is around the corner!