Worth every penny!

10
Out of 10

Couldn't be happier with service! My pup had a large malignant mass removed from his belly, thus a very costly procedure. I had a lot going on at the time, and I didn't realize my claims were held up on my veterinarian's end from a simple error. It seemed to be taking too long to have his claims reviewed, but not PetPlan's fault (so only reason it took over 3 weeks to process). The customer service representative did all she could to figure out the problem within a few minutes, and then provided her direct email to help us expedite the claim. I had multiple checks for reimbursement within just a few days! Had my vet not made the error, we would have had claims processed much sooner and I can't take a lot of comfort in that, now that it was resolved so well. I can't recommend them enough.

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Injury/illness
gastrointestinal tumor
Claim Amount
Over $1000
Breed

Siberian Husky

Age of Pet
Over 8 years

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