My pup just had ACL surgery - very expensive and will require lots of meds and healing time. PetPlan is always so helpful and kind when I call with questions. The reimbursement process/application was straightforward, they sent email updates to verify that it was in process for review, and called with an update on what I would be receiving. This was pleasant and unexpected! I am very happy with their kindness, customer focus, and care for the pets. I have been a client for several years and would highly recommend it when you first bring a pet into your family.