Honestly we had put off getting pet insurance, a couple of months ago I had decided it was time! It was just in time as a month later our little Pup developed a high fever and had to be admitted to hospital, they did everything to try find out the cause and it was a possibility that She might have to have exploratory surgery. PetPlan were amazing in assisting us through the preapproval process and we submitted it in the morning and were approved by the afternoon! Luckily, it was decided that She didn't need the surgery in the end, but to know that if anything were to happen we could get the approval that fast! Thanks to Dave at one of the call centres, we appreciated his help!!Our pup spent a number of days in emergency vets on an IV with a number of tests and medications, pet plan has followed through and provided us with over $3000 for her treatment and We can't thank them enough! I have told everyone I know to get pet insurance and what a great experience we had with PetPlan.