I have had PetPlan since we adopted our puppy in 2013. My husband and I have recently moved to Collegeville, PA and was unaware that we needed to have a whole new policy since we moved out of state. Nick from PetPlan was able to seamlessly transfer all of our information into a new policy and offer great customer service. He was able to answer all of our questions and make sure there was no lapse in coverage. We appreciate all of his help and the quick turnaround!