Our Best Buddy, Oliver, was taken from us due to cancer. He was only 9 1/2 years old. Young for a Bichon. We went to the oncologist and had one treatment for him but we realized that he would not have the quality of life we wanted for him if we continued the treatment. I submitted our claims after a conversation wit ha PetPlan rep. She began to cry when I told her the story. It was very touching. This would be the third claim for Ollie since he was a puppy. Each was handled professionally. We continue with PetPlan for our other two dogs. We highly recommend PetPlan to all our animal loving friends.