I called in to review my insurance options, as insurance premiums rise, it is important to re-assess my financial plan. I was fortunate to get Blair Gordon on the phone to assist me. She dedicated a good amount of time to helping with my inquiry, and advised on possible plan options that could work for me and my pet. She interpreted some of the premium and deductible information and told me I can ask for her personally, if I have additional information. Thank you Blair! Please note thst this review is not about a claim, but about customer service! Claim information is from the previous fee claims.