For the past two years our Goldendoodle, Oliver, has been struggling with rear limb lameness which has been difficult to pinpoint in as much as he actually has several pathologies; bilateral MPL, possible partial CrCl tear, spinal arthritis to name a few. Pet Plan has been AMAZING!!! Honestly, I don't know what we would do without them. We have had to go to several specialists and are consistently having to repeat imaging studies and physical evaluations in order to track progress and decompensation and Pet Plan has been there EVERY STEP OF THE WAY. Not only have they paid out the miriad of claims as they occur, but also their customer service representatives are unfailingly patient, professional and compassionate. Seriously people, this is as close as you are going to get to feeling like a family member is trying to make sure you have everything you need. FYI for anyone who is dealing with a pet in chronic pain and or lameness, we started Oliver with a routine of acupunture and hydro-therapy and I cannot say enough about how helpful it has been. It's yet another thing about Pet Plan for which I am so grateful since they cover such alternative therapies. Do your research, choosing a vetrinaran experienced with these therapies made a big difference in our case. I would never have a pet without Pet Plan.