First I want to say Thank You for being such a wonderful insurance company to deal with. I have carried the Petplan insurance on my German Shepherd Dog, Uschi, since she was 6 months old. I have had to make several claims over the years and each experience was hassle-free and wonderful. But a couple of weeks ago, we had a very sad incident with Uschi. We had to take her to the Emergency Vet and unfortunately we had to make the decision to let her go. We are heartbroken over our loss but Petplan was there the whole way helping us deal with the claim. I would like to thank Melissa Demedio for handling our claim and keeping me updated. She showed compassion and patience and was a pleasure to deal with. Once our veterinarian submitted all the necessary paperwork, Melissa went above and beyond and got our claim processed almost immediately. She made a very difficult time so much easier and I thank her for that. Petplan has been there for us and I know when we are ready to add another 4-legged member to our family, I will be reaching out to Petplan for another policy.