My vet clinic offered to send my claim form because "insurance companies react better to vet clinics" and " it's best to submit claims together because pet insurance companies get annoyed with claim after claim" both these comments were proved false when it came to PetPlan. I did a live chat with Georgia Somerick on march 27 and nothing could be further from the truth. She was knowledgeable, friendly and assured me that PetPlan was efficient and reliable. She sent me a transcript of our conversation within minutes of ending the live chat, followed up by requesting health records at my vet clinic and today wrote to assure my pet and I that we have the best coverage . I was pleased and relieved that PetPlan cares almost as much as me! At the end of the live chat I felt respected and valued as a client.