I was very impressed with our PetPlan insurance that we used for the first time in the past weeks for an unknown problem that ended up most likely being Meningitis in our Labradoodle, Beau. I submitted our claim on their app on my phone and customer service took it from there. They were very helpful and kept me informed. Their review of our claims and payment was very prompt and it certainly was comforting as the vet bills were over $2000. A great investment and Beau is doing much better now!