Beau was our GSD who meant everything to us. We purchased a silver plan 3 years ago with intent to use it only for severe cases. Well, unfortunately, it happened in January of this year that our 7 year old best friend died of cancer. I spoke with the most understanding and helpful agent to ask how I would submit a claim and what was needed. I gathered the records, submitted everything online and was reimbursed less than two weeks later. Being able to tell a surgeon to do what she could to save our friend was possible because of petplan....thank you. As an added bonus, a month and a half later, I received an "in memory of" card from an animal disease research facility in honor of Beau. This was made by petplan and was unexpected. Again, thank you to Petplan for being an honest, trustworthy company. Just my own one time experience with them, but I will be insuring my next pup with them.