My dog needed laser therapy and acupuncture following a cruciate ligament repair. The holistic Vet that I went to did not have a fax machine in order to send my information to Petplan.Gina Blair was AMAZING! In one phone call, she saved me a trip to the Vet's office to pick up a copy of my bill, contacted the office to verify, had my claim approved, and a check on the way!
I have been so impressed with the customer service, and the Petplan "Happiness Managers" like Gina. They really care, and most of them are pet parents, too!