You know when a bad time to find out that your PetPlan insurance has expired? When you are anxiously sitting at the Vet after having agreed to a bunch of tests for your poor cat who has been peeing outside of his litter box..that's when.
But you know what? Thanks to the absolutely caring, and helpful folks at PetPlan this seemingly stressful situation was immediately diffused. Despite not having automatically renewed my Cats pet insurance in November when it expired due to my credit card expiring AND the fact that I switched states (apparently you need to get new coverage when this happens) the awesome folks at PetPlan reinstated my policy like it never happened, and covered the visit.
I would like to specifically call out Georgia, whose title I just found out is "happiness manager" for her amazing service. She worked with me over the course of what felt like hours but turned out to only be 18 minutes. She waited patiently as I put her on hold to talk to my vet, and look up details of my policy. She was extremely thoughtful and kind.
Listen - pets do crazy things. They get sick, they can't communicate what's wrong and you inevitably end up at the vet. Get insurance for your pet, and get it from these guys because they are awesome.