Good Afternoon, Ms. Hinshaw.
My name is Gloria Lee, and I am a pet plan policy holder for our furry family member, Rudy.
Recently, we have had to unexpectedly file some claims, as Rudy was diagnosed with diabetes. As one could imagine, I had many questions about the claims process and procedures, and to make things more frustrating, not all necessary documents from our vet had been received by pet plan. Fortunately, Ms. Simone Waters, saved MY day! she personally called my vet while she placed me on hold (with my permission) and made sure they knew which documents and records were needed to assist in filing Rudy's claims. Awesome! I was absolutely satisfied in the way she assisted me with all my questions and the follow ups she made, as promised by her. Yes, she actually, did return my calls with answers and updates as promised! (that's two thumbs up for sure).
I know its not every day that good work is recognized. So, I wanted to reach out and share my great experience.
I hope Ms. Simone Waters, will get a kind and very deserving recognition for her hard work. If there are any special team rewards Ms. Simone Waters, definitely gets my vote!
Thank you again!