Thank you! From the beginning to end my interactions with your team have been positive, reassuring, caring, and professional. Our fairly young dog, just over 3 years old, had become essentially lame - the result of what we learned (once surgery had taken place) was a shredded ACL, with barely any of the ligament still holding. We are now about nine weeks post-surgery with good progress and the promise of full recovery of movement. This was our first use of insurance, and the support staff at PetPlan were great at guiding me in the preparation of documentation. Once submitted, we received timely follow-up and within a very reasonable time the reimbursement 90% after the $200 deductible. And then a follow-up call to check in. Could not be more pleased with the service and the support. Certainly will recommend PetPlan to others.