PetPlan was there for us two times this year. Our cavapoo had a limping issue and pancreatitis. From the moment I called them or filed a claim online, customer service was genuinely concerned about our beloved pet. The claim process was so simple. We took photos of her medical records and invoices in their mobile app. We received our checks in about 10 days. Her total bills were over $6,000. It's so comforting to be able to focus on her care and not have money concerns on top of it all while dealing with a difficult time. We love PetPlan!